Shipping & Returns

How To Return an Item
Your item must be in its original unused / unopened condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.  

The original cost of shipping and return shipping is not refundable unless there is a manufacturer defect.

1. Please email [email protected] to state the reason a request for refund is required. 
2. Mail your returned item to:

    Suite 6 “Riverwalk One”
    140 Robina Town Centre Drive
    ROBINA  4226  

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Change of mind.

Shipping Policy

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.


We use the following carriers to deliver our orders:

Australia Post

Fastway Courier (Street address only – not PO Boxes)

Order Tracking

All orders have a tracking number. 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.